VoIP Phone Systems
Voice over Internet Protocol (VoIP) is sometimes referred to as IP telephony, internet phones or internet calling. This phone system uses the internet to make and receive phone calls instead of traditional phone lines. The system converts voice signals into digital data that can be transmitted over the internet. This allows you to use your phone system anywhere that has an internet connection.
What is a VoIP business phone system and how do they work?
If you’re updating from a public switched telephone (PSTN), VoIP is a modern alternative. It’s an operational cost option that would suit any business, big or small. You won’t need to invest in or maintain any hardware. Instead, it is a pay-as-you-go subscription.
Rather than using the phone lines of traditional telephony infrastructure, a VoIP phone system is transmitted differently. Your voice signals are converted into digital packets using a codec. It converts the voice into a digital signal, compresses it and sends it over the internet to its destination. The packets are then uncompressed and converted back to voice for the receiver to hear.
What are the different VoIP systems?
iPECS
This platform evolves with your business, allowing you to scale up as you grow. With iPECS Cloud, you can integrate all your communication and collaboration tools. It simplifies the way your business communicates and allows your staff to take the cloud with them on any device.
Horizon VoIP Phone System
An award-winning cloud communication system, Horizon Cloud provides extensive fixed and mobile telephony capabilities. You control it over an easy-to-use web portal and can integrate it with Microsoft Teams.
Microsoft Teams Business Phone System
A cloud-based communication solution, this system is built on top of Microsoft Teams. You can make and receive calls from anywhere with an internet connection. It is integrated with all the other Microsoft products.
PhoneLine+
Replace your traditional landline using VoIP technology. This simple-to-use solution is easily accessible on a wide range of devices. It offers call divert, call hold, voicemail and out of hours.
As a small business owner, you know that your phone number is essential to your business and you have invested a lot into it over time. Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable. PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.
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iPECS
This platform evolves with your business, allowing you to scale up as you grow. With iPECS Cloud, you can integrate all your communication and collaboration tools. It simplifies the way your business communicates and allows your staff to take the cloud with them on any device.
Microsoft Teams Business Phone System
A cloud-based communication solution, this system is built on top of Microsoft Teams. You can make and receive calls from anywhere with an internet connection. It is integrated with all the other Microsoft products.
Horizon VoIP Phone System
An award-winning cloud communication system, Horizon Cloud provides extensive fixed and mobile telephony capabilities. You control it over an easy-to-use web portal and can integrate it with Microsoft Teams.
PhoneLine+
Replace your traditional landline using VoIP technology. This simple-to-use solution is easily accessible on a wide range of devices. It offers call divert, call hold, voicemail and out of hours.
As a small business owner, you know that your phone number is essential to your business and you have invested a lot into it over time.
Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable. PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.
iPECS
This platform evolves with your business, allowing you to scale up as you grow. With iPECS Cloud, you can integrate all your communication and collaboration tools. It simplifies the way your business communicates and allows your staff to take the cloud with them on any device.
Microsoft Teams Business Phone System
A cloud-based communication solution, this system is built on top of Microsoft Teams. You can make and receive calls from anywhere with an internet connection. It is integrated with all the other Microsoft products.
Horizon VoIP Phone System
An award-winning cloud communication system, Horizon Cloud provides extensive fixed and mobile telephony capabilities. You control it over an easy-to-use web portal and can integrate it with Microsoft Teams.
PhoneLine+
Replace your traditional landline using VoIP technology. This simple-to-use solution is easily accessible on a wide range of devices. It offers call divert, call hold, voicemail and out of hours.
As a small business owner, you know that your phone number is essential to your business and you have invested a lot into it over time.
Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable. PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.
Features and benefits of a VoIP phone system
OPERATIONAL COST VS CAPITAL COST
An on-premise phone system requires high upfront costs due to the price of the hardware and then the maintenance of equipment. With VoIP phone, you have a subscription plan which you pay on an ongoing basis. You’ll benefit from lower phone bills and the elimination of call charges. Installation costs can also be less expensive than PBX systems.
SCALABILITY
You can future-proof your business, as VoIP systems can be easily scaled up or down as business needs change. It’s easy to add or remove users and additional phone lines as needed, making this a flexible solution.
quick and easy set-up
You don’t need a company to come and run cables or set up a line. Most providers use your existing broadband network and hardware and can set up and configure your VoIP easily. An online portal allows you to manage and customise your settings and features.
supports hybrid working
Remote workers can access VoIP through any typical smartphone. Your business can go fully remote or allow hybrid working. This makes you a more flexible and attractive company to work for.
high call quality
So long as you have a strong and reliable internet connection, the call quality over VoIP is excellent. This will improve your communication internally and provide your clients with an improved customer experience.
call recording
You can record and store voice conversations in the Cloud. These can be used for quality control, compliance, dispute resolution, training or to document interactions between clients that you may need to refer back to.
advanced features
VoIP goes far beyond just making calls. The functionality of VoIP is one of its biggest benefits. Features like call forwarding, analytics, auto attendant and call queuing can help you better serve your customers and give you valuable insights.
Integration with other business applications
Many VoIP phone systems can be integrated with other business applications. This can streamline your communication process. You can integrate it with your CRM, instant messenger, video conferencing and file-sharing applications. All of which will improve the efficiency of your business.
Call reporting & analytics
Monitor and analyse call data to recognise trends in customer behaviour and gain insights that can help you to improve your service offering. You can increase productivity by identifying areas that need improved efficiency. Save costs by recognising unnecessary calls. You can also identify areas of staff training by monitoring call volume and duration.
Operational cost Vs capital cost
An on-premise phone system requires high upfront costs due to the price of the hardware and then the maintenance of equipment. With VoIP, you have a subscription plan which you pay on an ongoing basis. You’ll benefit from lower phone bills and the elimination of call charges on some calls. Installation also tends to be less expensive than PBX systems.
Supports hybrid working
Remote workers can access VoIP through any typical smartphone. Your business can go fully remote or allow hybrid working. This makes you a more flexible and attractive company to work for.
Advanced features
VoIP goes far beyond just making calls. The functionality of VoIP is one of its biggest benefits. Features like call forwarding, analytics, auto attendant and call queuing can help you better serve your customers and give you valuable insights.
Scalability
You can future-proof your business, as VoIP systems can be easily scaled up or down as business needs change. It’s easy to add or remove users and additional phone lines as needed, making this a flexible solution.
High call quality
So long as you have a strong and reliable internet connection, the call quality over VoIP is excellent. This will improve your communication internally and provide your clients with an improved customer experience.
Integration with other business applications
Many VoIP phone systems can be integrated with other business applications. This can streamline your communication process. You can integrate it with your CRM, instant messenger, video conferencing and file-sharing applications. All of which will improve the efficiency of your business.
Quick & easy set-up
You don’t need a company to come and run cables or set up a line. Most providers use your existing broadband network and hardware and can set up and configure your VoIP easily. An online portal allows you to manage and customise your settings and features.
Call recording
You can record and store voice conversations in the Cloud. These can be used for quality control, compliance, dispute resolution, training or to document interactions between clients that you may need to refer back to.
Call reporting & analytics
Monitor and analyse call data to recognise trends in customer behaviour and gain insights that can help you to improve your service offering. You can increase productivity by identifying areas that need improved efficiency. Save costs by recognising unnecessary calls. You can also identify areas of staff training by monitoring call volume and duration.
Why choose Intricall to upgrade your VoIP phone system?
We are authorised distributors for many distinguished and feature-rich business phone systems. Intricall are a VoIP provider that can support you in finding the right solution for your business needs. We enhance the communications of businesses both large and small.
Frequently Asked Questions
VoIP and cloud-based systems are related but not the same. VoIP is technology that allows voice communication to be transmitted over the internet rather than through traditional phone lines. Cloud-based systems refer to any software or services that can be delivered over the internet and can be accessed through a web browser or app. This includes VoIP but also comprises of file storage, emails and other collaborative tools. Therefore, VoIP can be provided as part of a cloud-based system but not all cloud-based systems include VoIP as a feature.
The best VoIP service for you will depend on your company’s specific needs. You need to look at the features that each one offers such as call forwarding, voicemail and call recording. You should also consider the pricing of the service and if it can be integrated into any of your current software. We can help advise you on which is the best service for you.
We appreciate that your phone number is a crucial part of your business’s identity. You may have had it for several years and it’s the number your customers know. Thankfully, yes, you can keep your existing phone number when you switch to a VoIP phone system. It’s an easy process where you port your existing phone number to your new VoIP service provider. We can talk you through this and manage the whole process.
VoIP is considered just as reliable as traditional phone systems. You do need to ensure that you have a stable internet connection and high-quality VoIP software as well as reliable customer support from your telecoms provider. With Intricall, we will always be on hand to help you, should you have any issues.
This will depend on the type of VoIP system you choose to implement. If you’re currently using analogue phone handsets then you will need to upgrade to Internet Protocol (IP) handsets that are compatible with VoIP. If you already have IP handsets, then you will need to ensure that they are compatible with the VoIP system. As an alternative, you can just use a softphone. A softphone is a software application that allows you to make calls on a PC or mobile without the need for a physical handset. Intricall will help to ensure you have a smooth transition over to your new system.
A data centre is a centralised location where your computer systems and networking equipment is located. No, you will not need to have a data centre if you move to a VoIP system. You can use a data centre to support your VoIP system but it is not a requirement. All the infrastructure is hosted and maintained by the VoIP service provider’s own data centres.
Like any technology, it is susceptible to cyber threats such as interception of calls or eavesdropping. However, it is considered a secure form of communication. You can secure your phone system with a firewall, passwords, encryption and by keeping your software up to date.