business phone systems Milton Keynes
Whether you are looking for an on-premises business phone system, Microsoft Teams or a cloud-based solution, Intricall can support you. We provide cutting-edge and cost-effective business phone systems to suit your company’s needs.
What is a business phone system?
A business phone system is a communication solution. It’s absolutely vital that you can connect to your customers quickly and easily. Despite the significance of emails and instant messaging apps, the telephone still remains a crucial communication tool for businesses.
Modern business phone systems are packed with features like call logging, call transfer, conference calling, automated attendant and more. It’s important that you understand the intricacies of business phone systems so that you can find the right one for you.
What are the different types of business phone systems available?
VoIP phone systems Milton Keynes
Voice over Internet Protocol (VoIP) is a cloud-based phone system that uses the internet to transmit voice calls instead of traditional phone lines. Audio signals of a voice call are converted into data packets that are transmitted over the internet. VoIP phone systems in Milton Keynes often come with additional features including conference calling, call forwarding and caller ID.
- Flexible
- Scalable
- Access on any device
- Integrate with other business tools e.g. CRM software
on-premise phone systems
As the name suggests, on-premise business mobile phone systems are physically installed and operated at your premises or in your data centre. They are also known as Private Branch Exchange or PBX phone systems. This traditional system was connected to the public switched telephone network (PSTN) through a dedicated phone line, more recently this has migrated to connect via SIP Trunking.
- More control over installation, management and customisation
- Doesn’t require high-speed internet
- Capital expenditure with lower reoccurring fees
SIP TRUNKING Milton Keynes
SIP Trunking system, or Session Initiation Protocol, is one of the possible protocols you can use for VoIP communications. It allows you to run your phone system over an internet connection rather than traditional phone lines. Effectively it is a virtual phone line and a replacement for BT ISDN lines. It connects your PBX to the PSTN via the internet.
- Cost-effective
- Reliable
- Scalable
- Provides real-time analytics and insights
Microsoft Teams business phone systems
Turn your Microsoft Teams app into a phone system. Another VoIP service, this modern solution allows you to make calls over the internet. The simplicity of using Teams is what many businesses love. You can easily replace your telephone system to give you the same calling capabilities that expensive hardware provides. With Microsoft Teams business phone system, you can make, receive and transfer calls on mobiles and PCs without a handset or compatible IP phone.
- Cost-effective
- Reliable
- Scalable
- Provides real-time analytics and insights
our systems
What are the benefits of a cloud-based business phone system?
Flexibility – You can customise your communication settings to fit your needs. By running over the internet, you can take a call anytime, anywhere and from any device.
Modern – Feature-rich and easy to control, you’ll get the latest technology so your business will remain competitive.
Connectivity – You’ll be more responsive and the system can be integrated with other communication tools and applications such as email, CRM and marketing automation.
Call Management – Features such as voicemail, call routing and call analytics help you to manage your calls efficiently.
Advanced features – Functions such as auto attendant, CRM integration and call recording allow a business to improve its customer service.
Cost-effective – Less hardware is required and they can be scaled up and down as per your business needs.
Why choose Intricall to upgrade your business phone system?
We are an accredited reseller for a wide range of award-winning and feature-rich business phone systems. From a single handset for a remote worker to hundreds of handsets across multiple offices, Intricall can help you find the best business phone system for your requirements.
common questions
Frequently asked questions
The cost of a business phone system can vary greatly. It depends upon the number of users, desired features, type of system and the provider. On-premises phone systems cost between £2,000-£20,000 as it requires significant upfront costs for hardware and installation. For VoIP and cloud-based phone systems, the cost is on a monthly basis starting from as little as about £10 per user, per month.
Is your telephone system providing a poor client experience? You may be losing potential customer leads if it is! This is a big sign you need to change your business phone systems. Other red flags include poor call quality, finding it challenging to add new users and limited functionality. Perhaps your current phone system has outage or security vulnerabilities or your employees cannot use it when they work remotely? It may even be that your current phone system is becoming obsolete or simply that it is too costly. If you’re experiencing any of these issues, we’d recommend upgrading your business phone system.
For on-premises business phone systems (also known as PBX) it works by connecting internal phone lines (extensions) to each other and to the public telephone network. The PBX server manages all incoming and outgoing calls and then routes them to the appropriate extension.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
More traditional, an on-premise phone system is physically installed and maintained on-site whilst a VoIP phone system uses the internet to transmit voice and data. On-premise has a larger upfront cost due to the cost of the hardware, while VoIP is a monthly operational cost. VoIP is easier to scale up and down as required and also tends to offer a wider range of features including video conferencing and integration with other business applications. On-premises is thought to be more reliable as it does not rely on an internet connection but it will need more maintenance and upgrades which can be time-consuming and expensive.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
Having a modern business phone system gives your company a professional image. It can also reduce costs and make your business more efficient. A business phone system can be easily scaled up or down as your business grows or changes. There are many advanced features that you can add on including call analytics, video conferencing and integration. A modern system can also help improve customer service by providing features such as call queuing, call routing and personalised voicemail greetings.
For VoIP systems, this business phone system uses the internet to transmit voice and data instead of traditional phone lines. By using an internet connection to make and receive calls, you can make cost savings and enjoy the flexibility of this service.
You need to determine your business needs and consider factors such as the number of employees, the number of extensions required and any other features you deem important to have. You need to decide on a budget and then find out the options available to you. If you need help deciding what will better suit your business, Intricall would be happy to talk you through your options. We always ensure our customers are fully informed so they can feel confident that the business phone system that they choose is the right one for them.
There are several features that you should consider when selecting a business phone system. Explore which call management features the system includes such as call waiting, call forwarding, voicemail and call recording. If you often have client meetings or team collaboration calls, you need a system that provides conference calling. Is it important that your system allows for mobile integration? This is wise if your staff ever work remotely. You may want a system that integrates with your other business tools such as your CRM. Consider the cost and if the system is flexible and scalable as this will be imperative as your business changes over time.
The timeframe will depend on factors such as the size of your company, the complexity of the system and the availability of your IT staff. For on-premise business phone systems, it can take between a few days to several weeks for complete installation and configuration. Setting up a VoIP system can be quicker to install; typically, between a few hours to a few days. You can still use your old software while the new one is being installed in the background.
Like any technology, you need appropriate security measures to protect against security threats. For cloud-based phone systems, most offer encryption to protect the confidentiality of calls. They also offer authentication so users have to identify themselves before being allowed access. Firewalls can also be used to protect the phone system and system monitoring can help to detect any security breaches. A hosted phone system is no more vulnerable than on-premises. Whilst VoIP can be susceptible to internet-based attacks, on-premise systems are vulnerable to physical security breaches such as unauthorised access to equipment. You just need to take the relevant security measures to protect your business phone system, no matter which one you choose.